Ask Questions and Find Guidance
The OCSB Student and Family Support Office offers a clear, welcoming place to ask questions and seek support related to education in our schools.
This office is an added resource for students, parents and guardians when a question or concern needs extra guidance beyond the school level. Created in response to the Ministry of Education (PPM 170) direction, it helps make support easier to access and gives families another way to find the right next step.
Connect With Us in a Few Simple Steps
Start by speaking with your child’s teacher. If you still need help, please contact your school Principal. If more support is needed, you can reach out to your school Superintendent or Trustee.
If you have followed these steps and still need assistance, please use the form below to send us your message.
Teacher
Principal
Superintendent
Student & Family Support Office
Access Helpful OCSB Tools and Family Resources
Not all questions or concerns can be addressed through this inquiry form. Some require a dedicated reporting process, while others are better supported through existing OCSB resources.
Hate, Bias-Motivated, and Bullying Incidents: To report a hate, bias-motivated, or bullying incident, please use OCSBConnect. Our online reporting tool for students in Grades 7 to 12.
Parents Hub: The Parents Hub provides information to help families navigate the school year, including forms, quick links, key dates and other helpful resources.
Send Us Your Inquiry
Did you get in touch with your school following the recommended steps above, and need to take your concern further to the Board?
Ways to contact us:
- Please fill out the form below, or
- Call us at 613-224-4455 ext. 7376, or
- Email us at supportoffice@ocsb.ca
What happens after you send us a message? We will confirm receipt of your inquiry within 2 business days. Whenever possible, we will provide a response within five business days. If your question needs more time or follow-up, we will send you an update and let you know when you can expect to hear back.
Note: Your personal and family information will be kept confidential and used only to respond to your inquiry. Only authorized staff who need the information to support you will have access to it. Access our Privacy Policy.
