When it comes to navigating the Ottawa Catholic School Board system, it’s helpful to understand the overall structure of the system. This page should help give you an overview of how our school system is structured so you can find the right person to help address your concerns.
Who do you call first?
The general rule of thumb is to start with the person closest to the issue that needs to be addressed and work from there. Most issues can be resolved at the school level by first talking with your Classroom Educator, Vice-Principal or Principal by email or phone call. If you’re not sure who to speak with, you can call or email your school and ask them to direct you to the appropriate school contact.
If you are not able to resolve your issue at the school level, you can contact your school Superintendent or Catholic School Trustee.
Who is responsible for what?
School staff are directly involved in the day-to-day operations of your child’s school. Your classroom educator makes sure your child is learning course curriculum and they report the school Principal. The school Principal oversees the operations of your school and is familiar with all school and Board policies.
School Superintendents are part of the Board’s Executive Council and they are responsible for the operations of the school board. School Principals and Department Managers report to a Superintendent. They are directly involved in the day-to-day operations of the overall school system and responsible for board-wide programs.
Catholic School Trustees are elected every four years during the municipal election and are responsible for governance. This means they oversee the school board, including fiscal responsibility, and policy development and implementation. They serve as a link between school communities and Board staff, bringing issues to the attention of School Superintendents. Catholic School Trustees serve as ambassadors for the Board and advocates for Catholic education.